Refund policy

For 14 days after you register, you can cancel and get your €30 back in full. You do not have to give a reason, and there is no penalty. This is your legal right of withdrawal as a consumer, and this policy does not take it away.

Email aethercustomersupport@gmail.com with your registration reference, the code starting with ECO that appears on your confirmation page. That is enough. A refund is processed as soon as the request is confirmed.

Your access opens on your cohort's start date, within three days of your registration. Its opening does not end your right: you keep the full 14 days, whatever you have read or done in the modules.

If you withdraw after your access has opened, your access closes and the price is refunded in full.

• If Aether cancels an intake: every registered student is refunded in full, automatically, with no request needed.
• If a payment was taken in error: for example a duplicate charge, or a charge for a registration that was never confirmed.
• If the law requires it: the consumer-protection law of your country of residence always applies on top of this policy.

After the 14 days have passed, the student price is not refunded for a change of mind, for not finding the time to work through the modules, or for not submitting a project before the end of your access period.

If Aether closes your access for a breach of the rules (sharing your account, cheating in the final exam, harassing the team or other students), the part of the price that corresponds to the access period not used is refunded, except in a case of fraud or cheating established after you have been heard.

Technical problems on your side, such as your internet connection, your device or your browser settings, are not grounds for a refund while Aether's systems are working. If Aether's systems are the problem, write to us: that is on us to fix.

Refunds go back to the card or account used for the payment. Aether sends them within 14 days of accepting your request. Banks and payment providers usually take a further 5 to 10 business days to show them on a statement.

Write to aethercustomersupport@gmail.com first: most things are settled that way, and Aether aims to answer within 5 business days. You also remain entitled to the remedies available under the consumer-protection law of your country of residence. The full program terms apply alongside this policy.